E-commerce business have seen a massive growth since the lockdown started. We all turned to online shopping to supply all our food in the first instance but also other items such as home office equipment, toys and games, homeware and all the other things that we need.
A global study by payments processor ACI Worldwide suggests that online retail has been the biggest winner so far of the global lockdown, seeing average growth across all markets of 209% year-on-year in April, on e-commerce transaction volumes that were up 23.5%.*
Communication is key in increasing customer satisfaction. Here are some tips that you can implement straightaway for a great customer service.
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